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Direct Sarms FAQs: Orders, Shipping & Research Products

Here you’ll find answers to common questions about Direct Sarms orders, shipping, payments, product storage, research peptides, SARMs, and analytical details.

If you cannot find the information you need below, please contact our team.

Shipping & Delivery

When will my order be dispatched?

Orders are normally dispatched within 24–48 hours after payment has been confirmed.

Processing and dispatch times may be affected by weekends, public holidays, or unusually high order volumes.

How long does delivery take?

UK orders are typically delivered within 2–4 days, although delivery times may vary depending on the shipping service and local postal or courier delays.

International delivery times vary by destination and may take longer, particularly where customs clearance is required.

Will I receive tracking information?

Where tracked delivery is available, tracking information will be provided after your order has been dispatched.

Please allow time for the tracking service to register the parcel after collection.

Do you ship internationally?

Direct Sarms offers international shipping to a range of destinations.

Shipping availability may vary according to the product and destination. Customers are responsible for checking the applicable import requirements and regulations in their country before ordering.

Is the packaging discreet?

Orders are sent in plain outer packaging. Information required by postal, courier or customs services may still appear on shipping documentation where applicable.

Shipping Protection & Customs

What is Shipping Protection and what should I do if my parcel has not arrived?

Shipping Protection provides additional cover for eligible orders that have not arrived within the applicable delivery period.

A shipment may qualify under Shipping Protection if it has not been delivered within:

  • 21 days for Premium Shipping
  • 28 days for Tracked Shipping

The periods in question are calculated using the date on which the dispatch was made.

If your order has not arrived within the specified period, check your tracking information and contact our team with your order number for assistance.

What do I need to know about customs?

Import requirements and regulations vary by country and jurisdiction.

Customers are responsible for checking whether the products they intend to order can legally be imported into their destination. Customs decisions are made by the relevant authorities, and Direct Sarms cannot guarantee that an international shipment will clear customs.

Direct Sarms cannot provide legal or regulatory advice relating to individual jurisdictions.

What happens if customs holds my order?

Customs authorities may inspect, delay, or request additional information about an international shipment.

If your tracking information shows that an order is being held by customs, follow any instructions provided by the relevant authority or courier. Where appropriate, you can also contact our team for shipping information relating to your order.

Returns, Orders & Payments

Can I return an order?

Return eligibility depends on the condition of the products and the circumstances of the return.

Please refer to our Shipping & Returns policy for current eligibility requirements, exclusions and instructions, or contact our team before returning any products.

What should I do if my order arrives damaged or incorrect?

Contact us as soon as possible with your order number and details of the problem.

If an item has arrived damaged, please also provide clear photographs of the packaging and affected product. Our team will review the information and advise you of the next steps.

Please do not return an item until you have received further instructions from us.

What payment methods do you accept?

Available payment methods are displayed during checkout and may vary depending on your location or order.

Please follow the payment instructions shown when placing your order.

Can I change or cancel my order?

If you need to change or cancel an order, contact us as soon as possible.

We cannot guarantee that changes or cancellations can be made once an order has entered processing or has been dispatched.

Storage & Product Information

How should Direct Sarms products be stored?

Storage requirements vary according to the compound and product format.

Always follow the storage information supplied on the product label or relevant product page. Products should generally be protected from unnecessary exposure to heat, moisture, and direct light.

Where a product has specific storage requirements, these should take precedence over general guidance.

Where can I find product specifications and certificates?

You can find product-specific information on the relevant product page.

Depending on the product, this may include specifications, FAQs, storage information, and analytical documentation. Where a certificate is available, it can be viewed within the Certificates section of the product page.

Are Direct Sarms products independently tested?

Analytical documentation is available for applicable products and batches.

Testing methods can vary according to the product. Where available, the relevant certificate should be consulted for the analytical methods performed and the results reported.

Techniques used in research-compound analysis can include high-performance liquid chromatography (HPLC) and mass spectrometry, but the documentation for the individual product or batch should be used to confirm which methods were performed.

Peptide FAQs

What are peptides?

Peptides are short chains of amino acids linked by peptide bonds. They occur naturally in biological systems and can also be synthesized for laboratory research.

Different peptides are studied in relation to different molecular pathways, receptors, and biological processes.

Direct Sarms peptide products are supplied strictly for laboratory research and are not intended for human or animal consumption.

For more information, see our Peptides Quick Guide.

What does peptide purity mean?

Peptide purity describes the proportion of the target peptide relative to detectable peptide-related impurities within an analyzed sample.

High-performance liquid chromatography (HPLC) is commonly used to assess peptide purity. The analytical documentation provided for an individual product or batch should be consulted for its specific results.

SARM FAQs

What are SARMs?

SARMs are a group of compounds which are being studied in relation to their interactions with androgen receptors.

The research has looked at their receptor activity, selectivity, and the molecular pathways involved under various experimental conditions.

Direct Sarms provides the SARM products that are relevant the strictly as research compounds and not for use in humans or animals.

For further background, see our SARMs Guide.

Are SARMs approved for human use?

No. SARMs sold as research compounds by Direct Sarms are not supplied or marketed for human use.

In the United States, the FDA has not approved SARMs for human use. Regulatory classification and legal requirements can differ between jurisdictions, so researchers should check the applicable requirements in their location before ordering.

What SARM formats are available?

Direct Sarms supplies selected research compounds in formats including capsules and powders.

Availability varies by compound and may change over time. Please refer to the individual product pages for current formats, specifications, and analytical information.

Need More Help?

If your question is about an existing order, please include your order number when contacting us so our team can locate the relevant information.

For product-specific questions, check the relevant product page first for the latest available specifications, analytical information, and product documentation.

Research Use Only

Sarms research products are for use in laboratory research only and are not to be used for human or animal consumption, for medical purposes, for diagnosis, treatment, curing or preventing disease.